We are Dana and Lee, living in Ventura, California, taking care of each other and loving what we do! We're working hard to provide the best service possible!
PRODUCTION TIME/WAITING PERIOD: Our production time is fast and our waiting list fluctuates depending on the time of year. Most orders can be completed within 2-4 weeks after we begin- when we begin your order depends on your event date and size of your order. Not every order requires this much time, small purchases under $100 are generally shipped within 2-3 weeks. We will determine a delivery schedule that works for you as we discuss the details of your order!
RUSH ORDERS: Rush orders may be accepted upon approval! Just send me a message prior to ordering if you need the flowers faster than described within the listing. A rush fee of up to 20% may apply depending on the circumstances. Everything in my shop is completely handmade and therefore very time consuming so I reserve the right to refuse any rush orders if it may compromise the quality of the work or the completion of previously booked orders. Please check with me, we try our best to make time for everyone!
When will my order ship?
We ship through USPS and UPS Monday-Friday. Upgrading to faster services is an option with most shipments, if you need assistance making this upgrade just send us a message!
*International customers, I am not able to guarantee arrival of your shipment unless we upgrade your shipping- First Class shipping has an estimated delivery period of 6-10 business days and will most likely take longer (up to 3-6 weeks has been typical, think of it as mailing a letter with a stamp). Once your box leaves the US it will be in the hands of your postal service to deliver. We do not collect any customs fees when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and we are not responsible for those charges. Returns will not be accepted due to customs fees. It is illegal to lie on customs forms and mark it as a personal gift when it is not, please do not ask me to do so.
***INTERNATIONAL BUYERS BEWARE **ESPECIALLY IN THE UNITED KINGDOM***::VAT fees and customs fees are not collected within this purchase, every package sent to the UK over $15 (including postage) is subject to a 20% fee of the declared value + a possible $8 additional charge. I am not able to inform you of the exact amount that may be due or provide refunds if you are charged these fees. Not every box is required to pay fees but every box is subject to fees, if you'd prefer a refund please notify my immediately. This is not a private policy enforced by my shop, these are postal regulations of The United Kingdom. More information can be read here: http://www.hmrc.gov.uk/customs/post/internet.htm
* All shipping prices listed in my shop pay for First Class shipping- there are Priority, Express and Global Guaranteed options available. THE ONLY SERVICE THAT GUARANTEES DELIVERY IS GLOBAL EXPRESS (1-3 DAYS), all other options cannot be guaranteed and refunds cannot be provided if the flowers don't arrive on time *
As our business progresses and we master the packaging process we know that the items are safest tightly packed in with packing peanuts and tissue paper. We have an excellent record of flowers arriving in perfect condition. Due to the delicate nature of paper and their form as flowers a few bent corners can be expected upon arrival after shipment but they will bend back easily if you smooth it out with your fingers. This is common and does not constitute damage. If your flowers arrived damaged please take a picture- it will determined on a case by case basis how to resolve this issue. Damage must be reported within 7 days of their arrival to be eligible for replacements or a refund.
If your package does not arrive: in the rarest occasion that your package does not arrive if time allows a set of replacements will be made for you. Whether a refund can be provided will be determined on a case by case basis.
All boxes will have $100 insurance automatically, if you are purchasing an entire bridal package it is strongly recommended to purchase additional insurance for each box if they contain more than $50 worth of flowers. This is an extra charge with the post office so once the size of your order is determined we can apply the insurance. If insurance is not purchased, refunds will not be given for lost or damaged items.
Refunds and Exchanges
If the product is damaged as a result of shipping it can be replaced on request. It is considered damage is the flower is beyond repair- a few bent tips does not constitute damage requiring replacement. Please take pictures of the damage and email them to me to discuss your replacements. I do not provide refunds after purchase for any reason if time allows for replacements to be made. Damage must be reported within 7 days of their arrival to be eligible for replacements or a refund.
Custom orders are approved prior to purchase so unless it is damaged during shipping a refund will not be provided.
In the case that your event is canceled your order cannot be canceled or refunded. All flowers are made to order, once the order is placed you will be receiving the flowers as we discussed. All deposits are non-refundable and serve to secure your place in line or in the case that your event is canceled it covers the work we have already done.
International orders: When time allows we ship all international orders at least 1 month in advance to allow enough time in the mail. The estimated arrival time is 7-10 business days, this is not guaranteed and depends on your postal service. We cannot provide refunds or accept returns if your flowers do not arrive in time if we have shipped them 3 weeks in advance. We hope you understand in this rare case that we have done the work and shipped them in plenty of time. Priority, Express and Global Express shipping options are available, please send me a message to discuss these prices!
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and we are not responsible for those charges. Returns will not be accepted due to customs fees. It is illegal to lie on customs forms and mark it as a gift when it is not, please do not ask me to do so.
If you are unhappy with your flowers please contact me, we will do our best to make you happy!